Returning goods

It's our aim to provide good returns services for you. If you're not completely satisfied with an item, you may return it within 1 month after purchase. If the product has not been fitted or used, we are happy to receive it back for a refund.

(1)Put your unused labeled item for return back in its original packaging with invoice.


(2)We strictly check every order we send out before shipping. However in the event that a product is not within your expectations or has been wrongly sent (wrong size, color or defective), please go to return and select the reason of return. For defective product(s), please also upload an image of the defect and we will contact you. If the item is returned as a result of our error, (damaged, defective, wrong item and etc), we will refund Royal Mail First Class or Standard Parcel postage costs.


(3)We reserve the right to reject any returned good(s), which are not in accordance to our return policies. We may request that you pay for the shipping costs to return it back to you. Our return policies do not affect your statutory rights.


(4)Depending on which postal service you use, it can take up to 7 working days for us to receive your returned good(s). However, once we receive your returned good(s), we will inspect and process them within 24hrs. Refunds will automatically be issued through the same payment method used to purchase the goods. When our team has processed your returned good(s) we will update you by email. In the unlikely event that you don't receive this email within 10 days after it has been sent, please get in touch with our Customer Service Team.


(5)We serve our customers with honest and clear communication. Therefore we take great care to ensure that our product pictures resemble the real product as closely as possible. However, there are some inevitable factors such as difference in lighting or photographing angles that might influence the picture. As a result there might be a small difference between the actual product and its picture.


(6)Our advertisements without any giddy and insincere, the most are the experience of testing or using product from our rider.